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Xoliswa H

1 reviews | Active since Mar 2023

12 Mar 2026, 10:57

Alexander Forbes

You know if it was up to me I'd really move to another financial service, 2pot claim is such a challenge with alex forbes every year...I am so fustrated I could cry and I don't care about 20 working days policy because it's doable to do it within a week, you guys act like youre the only ones that deals with high demand of some sort and its only once a year...my claim went to tax application on the 4th then again 9th tax application and it has been stuck there since and has not been attended to...I don't think there's anyone who would claim in their savings for fun, the amount of emotions I experience during claiming of 2pot is unbearable

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply13 Mar 2026, 07:49
Official
Dear  Xoliswa

At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. 

We will investigate the matter and provide feedback using the contact details you have provided. 

Regards
Alexforbes Customer Experience