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Tiffany M
1 reviews | Active since Mar 2021
18 Sept 2024, 14:55
**** Alexander Forbes
The most **** financial institution, WhatsApp line is shut down, waited 30 mins to speak to an agent without any success and no reply on emails either. How are we supposed to get any feedback regarding how far the 2pot process is. Clearly the CEO was talking absolute **** in his interview on being ready for the withdrawals.
Helpful (0)
Replies (6)0
Replies (6)
Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 15:46Dear Tiffany ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 15:46
Official
Dear Tiffany ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
TM
Tiffany M's updateReviewer Update
18 Sept 2024, 15:49I would hope your reply would be a speedy one as this is just a automated response without any real promise of solving my problem
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Tiffany M's update18 Sept 2024, 15:49
Reviewer Update
I would hope your reply would be a speedy one as this is just a automated response without any real promise of solving my problem
Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 17:50Dear Tiffany
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 17:50
Official
Dear Tiffany
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
TM
Tiffany M's updateReviewer Update
18 Sept 2024, 17:53Noted, thank you. But could you please assist others like me on your various other platforms please.
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Tiffany M's update18 Sept 2024, 17:53
Reviewer Update
Noted, thank you. But could you please assist others like me on your various other platforms please.
TM
Tiffany M's updateReviewer Update
26 Sept 2024, 15:00Once again Alexander Forbes indicates what a pathetic service they have when it comes to communication. How am I supposed to contact you with my query after receiving an email to call the provided number and no one answers.
TM
Tiffany M's update26 Sept 2024, 15:00
Reviewer Update
Once again Alexander Forbes indicates what a pathetic service they have when it comes to communication. How am I supposed to contact you with my query after receiving an email to call the provided number and no one answers.
TM
Tiffany M's updateReviewer Update
26 Sept 2024, 15:01Once again Alexander Forbes indicates what a pathetic service they have when it comes to communication. How am I supposed to contact you with my query after receiving an email to call the provided number and no one answers.
TM
Tiffany M's update26 Sept 2024, 15:01
Reviewer Update
Once again Alexander Forbes indicates what a pathetic service they have when it comes to communication. How am I supposed to contact you with my query after receiving an email to call the provided number and no one answers.