CO
Cindy O'Rien
1 reviews | Active since Nov 2024
05 Nov 2024, 12:53
Alexander Forbes
I resigned from my job at Woolworths in July 2024 and was paid out my provident funds on October 2,2024. However,the payment was rejected by the bank due to a discrepancy in my surname (O'Rien vs. ORien).I provided documentation from the bank explaining their policy on special characters and confirmed my surname with Alexander Forbes via emails and phone calls. Despite assurances of payment within 5-10 days,I have yet to receive my funds.I have had to repeatedly contact Alexander Forbes for updates,only to be met with unfulfilled promises.
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Alexander Forbes Financial Services's replyOfficial
05 Nov 2024, 14:15Dear Cindy
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Nov 2024, 14:15
Official
Dear Cindy
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations