Alexander Forbes

Alexander Forbes lack of urgency to attend to customer issues is really unacceptable. Due an error submitted by Alexander Forbes on my tax directive, I am unable to submit my 2025 SARS Tax Return and is now being penalised.

It is unacceptable and ridiculous that it is a consistent back and forth between emails and telephone calls with your call centre for the past few months. Repeating myself over and over again.

I was told on Friday the 14th of November that a tax practitioner will contact me within 1-2 days, yet still no call to date.

I called your contact centre on the 19th of November. After being put on hold for more than 30 minutes, I was told a tax practitioner will call me the same day, 19th of November. I am still waiting. Your service is unacceptable.

SARS has indicated the below: • The tax directive to be submitted under the correct source code of 3614 for transfers and not 3920 which is for withdrawals. • The tax directive to be submitted under the correct tax year of 2025

I am being penalised by SARS due to the error made by Alexander Forbes. Your lack of urgency to resolve this query is disgusting.