SM
Susan M
1 reviews | Active since Apr 2019
23 Apr 2019, 14:22
ALEXANDER FORBES
After various phone calls and empty promises, Alexander Forbes is late on their payment (AGAIN), and they refuse to contact me back. I have even spoken to their manager, Vivian Gardner today (through the operator), and I was promised that I will receive a reason for the poor service before 2pm today. Not even the manager is responding to this!
Honestly I hope no one has ever have to work with this company, its management, or it poor service delivery. I think Alexander Forbes is unsure about whats happening in their own offices.
Poor poor poor service delivery, I am really disappointing in the way Alexander Forbes work.
Helpful (0)
Replies (2)0
Replies (2)SM
Susan M's updateReviewer Update
23 Apr 2019, 14:32Also to add to this, I was on the line for 40 minutes today, before someone - COULD NOT HELP ME - AGAIN. And of the 40 minutes on the line 35 was just holding the line - Disappointing for a company as big as Alexander Forbes.
SM
Susan M's update23 Apr 2019, 14:32
Reviewer Update
Also to add to this, I was on the line for 40 minutes today, before someone - COULD NOT HELP ME - AGAIN. And of the 40 minutes on the line 35 was just holding the line - Disappointing for a company as big as Alexander Forbes.
Alexander Forbes Financial Services's replyOfficial
23 Apr 2019, 14:38Dear Jimmy-223
Thank you for taking the time to advise us of the delays in your claim, and the poor service that you received.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the delays in your claim, and the poor service that you received.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply23 Apr 2019, 14:38
Official
Dear Jimmy-223
Thank you for taking the time to advise us of the delays in your claim, and the poor service that you received.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the delays in your claim, and the poor service that you received.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN