Alexander Forbes 2 pot system poor service

Poor service, they do not update their clients on the progress of 2 pot withdrawals. They don't bother responding to emails. When you contact their customer care they say the applications are done by another department and they don't know why my application is stuck. Their system is rediculios as people who claimed a while back have not received their monies and are told to wait, however people who claimed after have already received their funds.