bV
babongile V
1 reviews | Active since Aug 2016
08 Apr 2024, 06:09
Alex the hell experience
I started my claim for the 12/02/2024 advised by Capita SA to do so through Alexander Forbes. They told me 4 to 6 weeks still nothing has materialised this has been the worst experience as my friend lost her job and claimed through a different company with in 4 weeks got her money,but for me such a difficult journey Alexander Forbes are the worst company I have dealt with so far.
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Alexander Forbes Financial Services's replyOfficial
08 Apr 2024, 09:17Dear Babongile , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply08 Apr 2024, 09:17
Official
Dear Babongile , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations