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Donna M

1 reviews | Active since Aug 2011

04 Dec 2025, 17:11

Alex ****s not Forbes

If only there an option for no stars 8 emails later A 15 minute call and 4 people and still no assistance. Over 60k and they cant tell me where it is and R66 left in my 2 pot for retirement These people are jokers that's for sure If I knew the service was going to be this atrocious I would have never signed up with them. And urgent matter and no one can answer me a week later. Rating should be in the minis as even a zero adds more value to anything. The app is the worst I have ever used. Gosh I cant believe theyre messing with people's money look this

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply05 Dec 2025, 10:42
Official
Dear Donna, 

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint.  We will investigate your complaint and provide feedback on the contact details provided.    Regards Alexforbes Customer Experience