ALEX FORMS - ALWAYS GIVING RUNAROUND

Good day. My forms were submitted to Alex Forbes for my vested pot, this was confirmed on 13 June by my former employer. i have since then been contacting AF for feedback and i was told about a certain waiting period. now i am not being told about authorization - for over a month and i have been told this. a while back i was told the money would reflect in 15 days - the 15th day was 5 Aug, to this day there is nothing. it is always me that needs to make a follow-up, there is no email, no sms , no real follow-up. i phoned today and i was told i would get a call for a director of something, until now there has been nothing. my call was only today excalated - with an email sent to me. i do have any reference number for my calls made, i called twcice today, and the second person on the line didnt have record of my first call. the money due to me is also being ridiculously taxed and there is no real explanation for this. I demand to know how far my money is and the exact date i am to receive it. Af forms people are full of lies and full of stories and always giving me a runaround. i do not advice anyone to invest w AF - they are timewasters. they do not take our concerns serious.