TF
Trudie F
1 reviews | Active since Nov 2013
23 Sept 2024, 11:52
Alex Forbs - What a disappointment.
After trying to contact them for more than 3 weeks, Still no joy. Surely they should have known the 2 pot system would be a busy time. They have made NO provision to make it easier for their clients. Phone lines stay busy and not able to log into profile. Other investments companies have sorted and paid their customers within responsible time. Very disappointing in Alex Forbs. Rating does not even deserve a star unfortunately.
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Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 15:01Dear Trudie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 15:01
Official
Dear Trudie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations