LL
Lehlogonolo L

1 reviews | Active since Oct 2024

15 Oct 2024, 05:55

ALEX FORBS TWO POTS IS DISSAPPOINTING

THE TWO POT SYSTEM HAS BEEN A NIGHTMARE TO DEAL WITH, I HAVE LOGGED MY CLAIM ON THE 9TH OF SEPTEMBER, ITS THE 15TH AND MY CLAIM HAS STILL NOT PAID OUT, I HAVE SENT SUPPORTING DOCUMENTS MORE THAN ONCE, HAVE SENT FOLLOW UP EMAILS, SARS HAS DONE ITS PART BUT STILL NO URGENCY IN TERMS OF PAYMENT, FOR A BRAND LIKE AF THIS HAS BEEN REALLY DISSAPPOINTING AND FRUSTRATING, WAITING OVER A MONTH AND STILL HAVING TO WAIT GOD KNOWS HOW LONG FOR PAYMENT, I AM EXTREAMLY DISSAPOINTED IN THEIR SERVICES.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply16 Oct 2024, 16:36
Official
Dear  Lehlogonolo ,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations