AG
Andrew G

1 reviews | Active since Jun 2020

07 Feb 2024, 10:25

Alex Forbes, waste of time financial services

The worse customer service ever, I resigned from my job in November 23' a maintenance order was approved on the 22nd of January 24' and today the 7th of February I'm still waiting for them to apply for tax from my provident fund, I have received no communication in this matter but to call back in 48hours since December 23', personally I wouldn't advise anybody to leave any money with this company, I ask for a simple email to let me know about proceeding and I get nothing, I ask for a simple call to update me and I get nothing, by far the worst company I've ever dealt with. I'm still phoning after my own money because absolutely no communication was sent to me.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 Feb 2024, 10:51
Official
Dear Andrew ,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
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