Alex Forbes, the company not to put your hard earned money in!!!

I left my previous employment at the end of March 2025 of which I then opted to do a partial withdrawal and a partial transfer of my investment to my new employer. My withdrawal portion was successfully however when I enquired about the other transfer portion I found out that it had not been done because ''I did not provide the correct details for new employer'' as this was in May 2025 already, I requested Alex Forbes that I rather then, keep the remaining funds with them, but in a preservation fund. I opened a preservation portfolio, completed and submitted all the forms they required. When I enquired around the 1st of August, I was told my transfer was initiated. A statement was sent to me and Apon investigating the statement instead of transferring the funds to their internal portfolio, they had transferred the funds to my new employer. The very same employer that I had supposedly not given information on in March this year.

The level of communication from their agents is much to be desired. If you do not chase them, they will not even bother to contact you.

Shameful that an organization that claims to offer world class products and service gives this ****py and low-class service.