Alex Forbes take a lesson from Old Mutual on how its done

Months ago I started the process of claiming my deceased brother’s unclaimed pension. HE died 23 years ago.

Over the past 6 weeks, I have submitted my brother's death certificate and other documents to at least 3 different departments at Alex Forbes and to at least 4 o 5 different people!! Over and over and over again

This is a joke and has taken more than 6 weeks and still no end to every one asking for the same information from me over and over again. Take a lesson from Old Mutual who completed the process in one week.

I have already submitted the application form, death certificates, ID books, bank accounts etc etc many times to your different departments. Now Trudon Pension is chipping in. Does anyone at Alex Forbes know what they are doing?

Now Trudon Pension Fund is starting the process all over again by asking for my brother’s death certificate. Well, if Trudon needs any of the many documents I have already sent to Alex Forbes, they can get them from the many different departments at Alex Forbes.

I have recently come out of hospital after major surgery and am due to return overseas in a week and need this matter settled by end of business tomorrow. I am 76 years old and do not need to put up with this extreme incompetence.