GT
Gary T

1 reviews | Active since Jan 2015

22 May 2023, 08:41

Alex Forbes. Still Administrative Failure

I posted a review on hellopeter last week Thursday about Alex Forbes Administrative Failure. Alex Forbes did try to phone me but I couldn’t answer the call as I was in a meeting. I tried calling back but went through to the call centre. I was not going to speak to another consultant who couldn’t give me the answers I needed and who wouldn’t put me through to a supervisor or managed to deal with my problem Alex Forbes remains an administrative failure. They did not make any effort to try phone me again after the initial call. Coke my service and Alex Forbes cannot be used in the same sentence unless it’s to explain its total failure.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply22 May 2023, 09:06
Official
Dear Taylor

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
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