TM
Thembinkosi M

1 reviews | Active since Jun 2014

23 Oct 2024, 09:31

Alex forbes refusing to pay people

Alex forbes is deliberately delaying my provident fund payment. I am currently seeking attorneys that can help take action against them. their agents are clueless, Their supervisors make empty promises. Jasmine promised that she's going to get back to me but she never did. I feel sorry for people who have their pension in this company. the customer service and claim process is just horrible. I know they are going to respond to this review with their copy and paste replies

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply23 Oct 2024, 10:09
Official
Dear Thembinkosi 

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations