JH
JACOB H
1 reviews | Active since Nov 2015
03 Sept 2024, 08:20
Alex forbes poor two pot implementation
You had over a year to implement the two pot system. From 1 September we could not even access the portal and now the site is non functioning. Why such lack of foresight? Why not implement proper checks and quality controlsin place?? My retirement fund was previously with Sanlam maybe this was a mistake using AlexForbes. At this rate I doubt we will get our monies within a month! We can't even access the damn portal!!!!! This is sheer incompetence at a grand scale!
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Replies (3)
Alexander Forbes Financial Services's replyOfficial
03 Sept 2024, 09:04Dear Jacob,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Sept 2024, 09:04
Official
Dear Jacob,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
JH
JACOB H's updateReviewer Update
03 Sept 2024, 09:09I want to claim my two pot money that is all the help I need really. My complaint is that straightforward. Because the portal is useless.
JH
JACOB H's update03 Sept 2024, 09:09
Reviewer Update
I want to claim my two pot money that is all the help I need really. My complaint is that straightforward. Because the portal is useless.
Alexander Forbes Financial Services's replyOfficial
03 Sept 2024, 09:12Good day Mr Hlongwane
Thank you for the information shared. We can confirm that a complaint has been logged and contact was made with you to address the concerns.
Kindly allow an opportunity for a response to be provided accordingly.
Regards,
Customer Insights and Escalations
Thank you for the information shared. We can confirm that a complaint has been logged and contact was made with you to address the concerns.
Kindly allow an opportunity for a response to be provided accordingly.
Regards,
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Sept 2024, 09:12
Official
Good day Mr Hlongwane
Thank you for the information shared. We can confirm that a complaint has been logged and contact was made with you to address the concerns.
Kindly allow an opportunity for a response to be provided accordingly.
Regards,
Customer Insights and Escalations
Thank you for the information shared. We can confirm that a complaint has been logged and contact was made with you to address the concerns.
Kindly allow an opportunity for a response to be provided accordingly.
Regards,
Customer Insights and Escalations