Alex Forbes Poor Service Delivery

I am extremely unhappy with the service delivery I am receiving from Alex Forbes in particular my adviser Edith Gxuma (Sandton). As a busy professional I do not have time too chase after her. After changing my vehicle I simply requested that my ;policy be updated with only changes to the vehicle on the 25 Feb2020. After numerous follow ups she simply ignored my emails and did not do the policy update with amendments to the vehicle. After stating I will escalate it on the 06 May 2020, she only then responded with the amended policy. It is only now I realise with disbelief she has completely amended the entire policy without my authority and removed my cover for additional items I had added and the current policy does not mirror the original policy on the different Sections.

I urge you to please assist me as I am beyond understanding why my policy is being treated in an ********* and unprofessional manner. I urgently need this to be amended.

I can no longer accept this level of poor service delivery. This is unacceptable. I need my policy as per the original with only the car details amended.