Alex Forbes NWU pension

0/10 customer service level in all they do, from call centre agents to fund managers right through to their complaints department don’t even know why they have a complaints dept because they never care about customers. I had a pension payout due to me from change of employment, first I was told I can’t withdraw all of the money, then I was told I can only withdraw some of the money while the other half will remain vested in the former employers fund. When I asked why must they keep it because I’ve resigned from that employer no answer was given. X amount of money was then deposited into my account but without any paper work to show how much was the total pension and how much will remain vested and if it will be generating interest or not. They just said this is a final and full payment to me and the NWU no longer has liability to me.