NM
Nomagugu M
1 reviews | Active since Aug 2024
30 Aug 2024, 13:20
Alex Forbes non responsive AFDO
I got divorced in September 2023 and am waiting for claim to be processed by AFDO and no one responds at all to emails. I can't make any concrete decisions regarding my kids and I because I have no idea when and if they will respond. I feel stuck and frustrated, especially thinking about my children. No care about court orders or directives atleast a response would be appreciated but they leave you in limbo.
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Alexander Forbes Financial Services's replyOfficial
30 Aug 2024, 13:25Dear Nomagugu , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Aug 2024, 13:25
Official
Dear Nomagugu , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations