Alex Forbes – Missed Turnaround Time for Verification Documentation

I am lodging this complaint regarding Alex Forbes’ failure to meet a stated turnaround time for providing verification documentation required by my bank.

Alex Forbes advised that the required documentation would be provided within twenty (20) working days. That turnaround period has now passed, and despite my follow-ups, the documentation has still not been submitted.

As a direct result of this delay, my entire banking profile has been restricted, and I have been unable to access my funds or meet my monthly financial obligations. While I understand regulatory compliance requirements, the lack of adherence to stated timelines and insufficient communication has caused significant disruption.

I am requesting that Alex Forbes: 1. Urgently provide the outstanding documentation to my bank, or 2. Provide a clear written explanation for the delay and a firm date for resolution.

This matter has had a serious financial impact, and I trust it will now be treated with the urgency it requires.