Alex Forbes Incompetency.

Never have I been more disappointed in a company like I am in Alexander Forbes. I have submitted a claim in the very first week of August 2025. It is now 22 September 2025. In that time, I have not received a single attempt from them regarding communication. I went back in the first week of September to ask for an update or claim status. Spoke to a gentleman named Lubabalo. He assured me the claim was submitted. When i asked when, he said a week later. So, what was he doing for that week? It is just one claim I have done. Nevertheless, I went back a week ago, that's on the 15th of September 2025 to ask for the status update, I was told the gent that helped me no longer worked there, but I was assisted by a lady named Lauren. I was told by her the claim was only done on the 20th of August 2025. So, it took almost 20 days for my claim to be submitted. God knows why. So today, 22 September 2025, I called AF to ask about the claim status. Only to be shocked by the finding that the claim has never been submitted previously and it was only done this month on the 10th of September 2025. So, now my question is, what do I do with such incompetence? Where do I report it and with whom can I speak? I am very unhappy, and I feel this matter needs to be reported to someone that can take this matter further. Such laziness and incompetence should NEVER be tolerated or accepted by anyone for no reason at all. I feel this deliberately done. Previously when a large corporation submitted claims for hundreds of people, Alexander Forbes processed it and payouts were made within 4 weeks. So how the hell does 1 single claim take almost 2 months just to be processed. If anyone has a solution or advice for me with regards to get this mess sorted, reported and my claim sped up, please let me know. I would really appreciate it. Thank you in advance.