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Henry H

1 reviews | Active since Aug 2019

19 Feb 2024, 17:39

Alex Forbes - False Promises.

"My payment was declined due to an automatic bank validation procedure. Please reach out to alex Forbes". Well this is me reaching out as you seem to respond faster on hello peter than on your company email. This is getting ridicilous now. I know you do not care about the relatively "small" sum that is owed to me, but right now it would make the worlds difference to me so at this stage I am begging you to please handle this case with urgency as it feels like you are unjustly holding onto my funds without a proper reason. Also why must I reach out to you to sort this out? Surely you should get in touch with the client. Please inform me what i need to do so that this can be actioned. This is absolutely unacceptable. If this is not dealt with before the end of this week I will be seeking legal advice.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Feb 2024, 08:05
Official
Dear Henry , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations