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CHARNE C
1 reviews | Active since Dec 2023
29 Dec 2023, 11:23
ALEX FORBES - EXTREMELY BAD BAD SERVICE
Good day. I've been calling AF for my PF payout almost everyday for 2 months and spoke to about 8 different consultants and every time they say that my query has been logged with their Team leaders to escalate to the administrators, I mean how many Teams leaders are 'supposedly' escalating the same query. They keep saying that they going to get back to me. No one ever calls back or sends an email. Why do you have to fight for your own money??? This is really not on. This is so frustrating that a consultant is saying the same thing but absolutely nothing gets resolved.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
29 Dec 2023, 11:36Dear Charne,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 Dec 2023, 11:36
Official
Dear Charne,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
