BK
Boitumelo K

1 reviews | Active since Sept 2020

01 Oct 2025, 14:17

Alex Forbes – Experts in Owing, Never Paying

I am writing on behalf of my family member, Rethabile Amoret Lebogang Khoza (ID: ***), regarding Case Number: CAS-***-V6L2H1.

She has escalated this matter multiple times to both Clicks, her previous employer, and to Alex Forbes, who is responsible for her payout. Despite her repeated efforts—through calls, follow-ups, and now written correspondence—she has been taken from pillar to post without any valid reason, and they are now no longer taking her calls.

It is deeply concerning that, after her long years of service, she has yet to receive the money owed to her. This delay is not only unjust but is directly affecting her and her children, making it difficult for them to manage basic living expenses. How is she expected to provide for herself and her family while funds that rightfully belong to her remain withheld?

Your company’s handling of this matter has caused immense frustration and hardship. I urge you to take immediate action to resolve this issue. I have included her details below for you to contact her directly:

Contact Number: ***

It is unacceptable to treat clients as though they owe you money when, in fact, you owe it to them.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Oct 2025, 08:24
Official
Dear Boitumelo, 

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint. 
 
We will investigate your complaint and provide feedback on the contact details provided.   
 
Regards 
Alexforbes Customer Experience