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wayne E
1 reviews | Active since Feb 2014
24 Jun 2024, 18:23
Alex forbes dont even know how to do a IT3a certificate
I had a provident fund that paid out in 2015, Alex forbes made a mistake on my IT3(a) document, 9 years later I am being refused my sars refund because of R441, I spoke to 20 people and to my suprise the certificate sent to me on saturday morning was ****, sars cannot even pick up the certificate number as per the own managers email on black and white.
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Alexander Forbes Financial Services's replyOfficial
25 Jun 2024, 08:25Dear Wayne,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply25 Jun 2024, 08:25
Official
Dear Wayne,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations