Alex Forbes does not care

I am very disappointed with Alexander Forbes service, I resigned from work in March but still struggling to get a claim first I was told that I needed to send through my ID and proof of banking I did so but I keep speaking to different consultant's they all seem like they don't know what they are doing because they all tell me about documentation which was handed in 13th May and still today they can't see a claim on the system and no one can explain to me why not , I was told that they are trying to get feedback from the administrator even now no feedback, Alex Forbes does not care about it's clients I mean can't be struggling for so long for my money