Alex Forbes: disappointing the masses

I submitted a claim 29 Jan 2026 to withdraw. I emailed multiple times just to request clarity on why the process was taking so long. I wait up to 10 days for a response and the response email tells me nothing except that the process takes up to 8 weeks.

I tried to phone 6 times and every time I wait until alex forbes drops the line or when I ask to be transferred to the correct department the line gets dropped.

It has been 8 weeks already and my claim was only registed 27 March and I can't get anyone to talk to me and tell me an actual answer as to when this claim will be processed. I have used AF connect but it does not give any clarity on what is actually causing the delay or how long anything is taking.

This is such horrible customer service. You are failing hundreds of people but on top of that the company is not even providing any sort of clarity.