AL
Alvandre L
1 reviews | Active since Nov 2023
03 Sept 2024, 14:45
Alex Forbes app
The alexforbes connect app has not worked since it was initially stated that it would work that being the 3rd of September 2024. We've been getting the same message(We are experiencing high traffic and call volumes)as before the supposedly start date to withdraw from the two pot system.This app was pre programmed to give this message. So how can it still gove the same message when the app was suppose to start work today
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
03 Sept 2024, 15:25Dear Alvandre ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Sept 2024, 15:25
Official
Dear Alvandre ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
AL
Alvandre L's updateReviewer Update
03 Sept 2024, 16:01Thank you for your reply, i understand you must have a lot of claims and there is an unusual amount of traffic but I have been trying to log into the app since this morning and I am not the only one.
What i find strange is when testing the app over the weekend i got the same message i get now. Is there a clear indication as to when the app will be working.
What i find strange is when testing the app over the weekend i got the same message i get now. Is there a clear indication as to when the app will be working.
AL
Alvandre L's update03 Sept 2024, 16:01
Reviewer Update
Thank you for your reply, i understand you must have a lot of claims and there is an unusual amount of traffic but I have been trying to log into the app since this morning and I am not the only one.
What i find strange is when testing the app over the weekend i got the same message i get now. Is there a clear indication as to when the app will be working.
What i find strange is when testing the app over the weekend i got the same message i get now. Is there a clear indication as to when the app will be working.