CM
Christopher M
1 reviews | Active since Nov 2015
15 Apr 2025, 15:01
Alex Forbes again
I have submitted my withdrawal application and received a response from SARS; however, the process seems to have stalled. It has been over 48 hours now, yet the platform still indicates that I have to wait for 48 hours for my policy information to be loaded. This is perplexing. Moreover, I specifically selected the option for maximum withdrawal, but the platform only displays "Some benefits." Could this discrepancy be promptly addressed, and feedback be provided at the earliest convenience? Thank you.
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Alexander Forbes Financial Services's replyOfficial
15 Apr 2025, 17:15 Dear Christopher ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala
Alexander Forbes Financial Services's reply15 Apr 2025, 17:15
Official
Dear Christopher ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala