XM
Xolane M

1 reviews | Active since Apr 2024

19 Aug 2024, 09:39

ALEX

Dear Alexander Forbes Admin Team,

I hope this email finds you well.

I am writing to follow up on my provident fund claim, which I submitted on the 23rd of July. Since then, I have not received any clear or meaningful communication regarding the status of my claim. This lack of feedback is causing concern, as I urgently need the funds and am uncertain if there are any outstanding documents or issues from my side that may be delaying the process.

Could you please provide me with an update on the status of my claim? If there are any documents or additional steps required from my end, kindly let me know so that I can address them promptly.

Your prompt attention to this matter would be greatly appreciated. I look forward to your response.

Thank you for your assistance.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply19 Aug 2024, 10:10
Official
Dear Xolane  ,  At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalations