TM
Thabo M

1 reviews | Active since Apr 2024

04 Jun 2024, 11:40

Aggregate client with no feedback

Through the process of being dismissed at work, receiving my pension funds has been difficult, from payment being delayed to no document received, poor customer service and no one knows what the claim department works like. Waiting for money that you will never receive according to the delay process that takes more then 20 working days feels like UIF department slow and no response and no update from the Alex Forbes payment was set to be given within 5-10 working days with no given setbacks and now I am waiting tirelessly with no money and borrowing non stop so i can cover living expenses.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply04 Jun 2024, 12:03
Official
Dear Thabo , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations