1 reviews | Active since Jul 2021
Agents lying to me about payment and delays.
I have not received my provident fund for 3 months now. My window of 14 days for payment has passed on last Thursday 24th April 2025. Two of their agents and fund administrators **** to me on the 25th April 2025 that my payment has been authorized and it's gonna reflect on my bank account within 2-3 working days but this morning I was told by another agent the payment has not been authorized yet by administrator. I am so p***d off by this fund of ****s I don't know why our company chose them. I am loosing all my properties because of their everyday lies. What is so difficult for them to release my money since they receive tax directive on the 2nd of April 2025? Even customer complaints promised me on Friday that this matter will be resolved.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation