After holding on get transferred not cool!!

I contacted the call centre to try and obtain details regarding my deceased dad's surplus funds, I explained to this Navashen guy that my dad is deceased and I don't know which division he worked in the metal industries he said no he understands and transferred me back onto the line. <br> <br> he did not tell me where I am being transferred to and also didn't check if I qualify for any funds. I certainly expected much more from a reputable company such as Alexander Forbes (ive been told that they were) , and my first interaction with them was pathetic. I want an explanation for the agents behaviour! and I want answers regarding my dads surplus!!