KA
Kenneth A

1 reviews | Active since Jul 2018

03 Jul 2018, 09:36

Aforbes unfocused on service.

The wait time by calling the call centre does not justify the lack of info given telephonically....waiting 20 minutes to be told they cannot give certain info over the current call.

Emailing is a nightmare...took about 2 months to finally get a response and when I did to was abrupt and cold without further responses to already asked questions.

Navigating all my investments with Aforbes is a nightmare of a minefield.

This service really is one of the worst if come across.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply03 Jul 2018, 09:59
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We will be in contact with you via the details provided for more info in order to investigate this matter .

Kind Regards

Bengy Marais