LN
Lebo N
1 reviews | Active since Aug 2014
28 Mar 2022, 20:55
AFI Administrations is non-existent
I have called and emailed AFI on numerous occasions to transfer my pension fund from my old employer to my current. It has been almost a year and the transfer still hasn't happened. How difficult can it be as both employer funds are administered by AFI. And nobody seems to know who or how it should be done.
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Alexander Forbes Financial Services's replyOfficial
29 Mar 2022, 10:07Dear Lebo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Client services
Alexander Forbes Financial Services's reply29 Mar 2022, 10:07
Official
Dear Lebo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Client services