AF wirst company ever

The worst service ever received someone is not doing their job i registered a claim on the 9th September but no luck my tracking still shows my information will be loaded in 48 hours and my status remains the same till to date, contacted SARS and they confirmed nothing has been received from Alexander Forbes. Contacting the call centre in my worst nightmare i hold on for hours with no luck i even got redirected to OUT Surance and got incorrect contact numbers if contacting the numbers on the app its invalid or unavailable, no communication has been send to clients to updat them whats happening, this is an *********** company really all ither service providers clients are receiving their ckaims within 7 days for the latest,