CS
Celeste S
1 reviews | Active since Jan 2012
28 Sept 2022, 15:35
AF unable to email IT3
ZERO ZERO ZERO stars and service. After my husband has sent several emails via website WE STILL HAVE HAD NO RESPONSE. How hard can it be to send an IT# tax certificate? SARS informs us there is outstanding directive and they have not received Recognition of transfer. BUT ALEXANDER FORBES JUST IGNORES US
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Alexander Forbes Financial Services's replyOfficial
29 Sept 2022, 08:51Dear Celeste At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 Sept 2022, 08:51
Official
Dear Celeste At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations