AF service appalling and ridiculous

I left the company I was working for and requested that my provident fund is withdrawn. I send all the documentation through. I received an sms to say that my payment has been rejected due to an automated bank validation process and I must contact AF. I did so and was requested to send through a bank stamped statement and a certified copy of the ID which I did. I phoned to follow up the consultant confirmed that my documentation has been validated and the payment will be actioned. I did not get the funds and phoned again yesterday (with the money that I don't have as I'm no longer working) and it takes forever to finally get attended to. I was told to send the documentation again. I cannot be sending the same documents over and over again, paying internet cafe's when I don't have that money. The consultant said It will take another 3-7 days to get the payment actioned. This is uncalled for and on top of that, they want me to call them for things that they didn't do right on their side. The service is appalling, it;s ridiculous