AF section 14 process taking long.

I have requested a transfer of my RA to easy equities and all revelant documents were submitted. Later received an email from EE stating that Alexander Forbes could not locate my policy. I then found that I had captured a wrong policy number on one of the documents. This error was corrected and all the relevant documents submitted. Policy number *** and statement were resubmitted to EE and AF financial institution. Its been over a month now and still waiting for the transfer to take place.