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Michael M
1 reviews | Active since Dec 2019
20 Sept 2024, 20:52
AF please update me please please please please please please
I'm disappointed with the service at AF, submitted my claim two weeks back, no feedback whatsoever, no acknowledgement to say the least, no updates, calls not being answered,emails not answered, direct messages not answered, nothing, we were told to withdraw when I'm emergency, which I have and was so thankful for the initiative only to be disappointed by the service provider, it's a pity we cannot choose who our money is invested with, I have tried contact via numerous platforms, honestly I'm beyond exhausted,this is my last resort and it's so sad
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Alexander Forbes Financial Services's replyOfficial
22 Sept 2024, 16:56Dear Michael,,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Sept 2024, 16:56
Official
Dear Michael,,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations