AF online is a disaster
Previously I could sent my OTP to my email address to reset my password. As my phone is having issues receivings SMS notifactions. It does not allow me now to do that. I have contacted the AF Online team on email as that is the only way to contact them which I find ridiculous in itself. There is no contact nr for the online team. They take a few days to respond to a query and can't get it sorted immediately. Every time the call centre tells me that they are experiencing high call volumes. They have been experiencing high call volumes from January. Surely, they should have fixed that in 6 months.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
26 Jun 2025, 12:49Dear Heinrich, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply26 Jun 2025, 12:49
Official
Dear Heinrich, At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations