CR
Clint R
1 reviews | Active since Jul 2025
31 Jul 2025, 10:25
AF Online cant do tech. Pathetic!
Alexander Forbes are the most pathetic company. None of their Apps work, the online services are ALWAYS broken and EVERY year I have to try insanely hard to get hold of their technical support sop I can login to my online portals. AF connect is an absolute joke! Get you act together or I will actively campaign for my organization to switch to a different provider you people are terrible at servicing your customers.
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Alexander Forbes Financial Services's replyOfficial
31 Jul 2025, 10:59Dear Clint, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 Jul 2025, 10:59
Official
Dear Clint, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations