AF has no idea what they are doing, how can we trust them with our money?

Countless emails, countless phone calls, no response, no assistance and the issue still not resolved. 4 directives issued from AF with the transfer of my pension to a new fund, only 3 captured, 4th outstanding. Forced to pay penalties from SARS for not submitting, financial strain, anxiety and added stress thanks to AF. Not a single **** given by AF, call the call centre, asked to send a mail, no reply. Rinse and repeat. Disgusting service, regret ever having a pension with AF, would never recommend anyone to use their services. They only care when they have your money. At a loss, seeking legal advice on financial penalties is the last resort. New tax year around the corner and still can't submit for 2025. Followed all their steps, still can't submit, went to SARS, they can't assist because AF didn't submit their correct paper work. I'm tired, I can't keep taking hours out of my day trying to resolve this.