CB
Chantal B
1 reviews | Active since Jul 2014
30 Jun 2021, 17:36
AF hanging on to funds
I am awaiting my provident fund pay-out. Everything was going so well with the claim, that is until payment was to be done. Received a sms (after there trading hours), payment rejected due to automated banking verification. Make the call the following day, to be told that AF can not make payments into third party accounts (even SARS' system can do this). Not a bother, I open an account, send docs to AF, get the standard 3-5 day response. Call them today, am told payment to be released today, 17:17, get pmt rejected sms all over again. What now AF. Seems to be one of many delay tactics.
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Alexander Forbes Financial Services's replyOfficial
08 Jul 2021, 09:21Dear Chantal,
Thank you for taking the time to advise us of the difficulty that you experienced.
I acknowledge receipt of your complaint and apologize for the inconvenience caused.
We hereby confirm that you have since been assisted with regard to your complaint.
Kind Regards,
Client Services
Thank you for taking the time to advise us of the difficulty that you experienced.
I acknowledge receipt of your complaint and apologize for the inconvenience caused.
We hereby confirm that you have since been assisted with regard to your complaint.
Kind Regards,
Client Services
Alexander Forbes Financial Services's reply08 Jul 2021, 09:21
Official
Dear Chantal,
Thank you for taking the time to advise us of the difficulty that you experienced.
I acknowledge receipt of your complaint and apologize for the inconvenience caused.
We hereby confirm that you have since been assisted with regard to your complaint.
Kind Regards,
Client Services
Thank you for taking the time to advise us of the difficulty that you experienced.
I acknowledge receipt of your complaint and apologize for the inconvenience caused.
We hereby confirm that you have since been assisted with regard to your complaint.
Kind Regards,
Client Services