CB
Chante B
1 reviews | Active since Sept 2019
12 Sept 2023, 13:14
AF doesn't understand how time works
All I want is to see the amount in my retirement fund. I registered through their app and was told the process of linking my products can take up to 3 working days. That was 3 WEEKS AGO. Actually embarrassing.
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Alexander Forbes Financial Services's replyOfficial
12 Sept 2023, 13:46Dear Chante At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply12 Sept 2023, 13:46
Official
Dear Chante At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations