JL
Jacques L
1 reviews | Active since Jan 2013
07 Sept 2024, 14:31
AF digging their own grave
AF Connect still down since two-pot launched. Unprepared and poor planning. Non existent customer service. This will sink AF when people transfer their funds to other services providers like Allan Gray who has been running smoothly and professionally since two-pot launch. Queries are literally answered within minutes. I’m transferring all my funds to Allan Gray, before AF’s collapse. No one wants to invest with a amateur clown show. Their excuse of high traffic any day, middle of the night as well, is just a blatant lie, their site is broken not busy.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
09 Sept 2024, 06:40 Dear Jacques At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Sept 2024, 06:40
Official
Dear Jacques At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
