1 reviews | Active since Sept 2024
AF Connect not responding....
*** *** *** and ***....This is totally unacceptable, high level of incompetency and lack of planning for the two-pot system AF platform, you can see that clearly there was no planning non so ever, things change as they go... and I think is only now that they still working on their system. Till now I cant log in, and still getting the same message.
Can someone please give a proper report of what's going on. how many claims have they registered vs how many they can capture each hour because the system is not even structured, you log in, then it booms you out then again you must start the process again... why don't you create it in a way that once you in you must finish with the claim, until the next person logs on...realy guys this is getting out of hand now...
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations