1 reviews | Active since Dec 2016

15 Sept 2024, 00:09

AF connect errors

AF connect issues

I have been experiencing difficulties retrieving my information on the portal after I’ve signed on.

This problem started from 01 September and I thought it was because you are working on the portal since some information is not available. The error message reads : We are loading your investments and policy information. Please check again in 48 hours.

I cannot do anything on f AF connect – all people I know they can see their investments and savings besides me.

I have made several calls and I am not getting any help, I request callback and no one calls. When I contact them the lady answered and say she will transfer me to get help I must press option 4 I hold for more than 30 minutes.

Kindly fix my portal as soon as you can. This is so frustrating especially with the high volumes you are receiving that leads the system to be off most of the time!I don't know if my money is still there or what as there's is lots of *****s within our country

Can you get someone to fix my profile

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply16 Sept 2024, 16:15
Official
Dear Mahlatse
 At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalations 

Best regards,