RN
Rolanda N
1 reviews | Active since Jan 2018
23 May 2023, 11:10
AF ******* and *********** to the core
AF indicated in writing that they would pay me by 11 Apr 23. Instead of paying me, on 11 May 23 they did a sect 14 transfer to Sanlam. 11 Days after the cut off date which was 30 April 23. Wait for it...!!! Take note, they could have/should have paid me as per the PFA of South Africa! Today, 23 May 23, Sanlam informs me that AF omitted to include the extension letter!!!!! Forward that letter like in yesterday please!!!
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
23 May 2023, 11:25 Dear Rolanda,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 May 2023, 11:25
Official
Dear Rolanda,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
RN
Rolanda N's updateReviewer Update
23 May 2023, 11:27No investigation needed, just the extension letter - ASAP. Thank you
RN
Rolanda N's update23 May 2023, 11:27
Reviewer Update
No investigation needed, just the extension letter - ASAP. Thank you
Alexander Forbes Financial Services's replyOfficial
23 May 2023, 11:40Dear Rolanda,
At Alexander Forbes, our clients are important to us and We hereby acknowledge receipt of your request.
Your complaint liaison will reach out to discuss this with you further.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and We hereby acknowledge receipt of your request.
Your complaint liaison will reach out to discuss this with you further.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 May 2023, 11:40
Official
Dear Rolanda,
At Alexander Forbes, our clients are important to us and We hereby acknowledge receipt of your request.
Your complaint liaison will reach out to discuss this with you further.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and We hereby acknowledge receipt of your request.
Your complaint liaison will reach out to discuss this with you further.
Kind Regards
Customer Insights and Escalations